Frequently Asked Questions

If I have any questions, how can I raise a ticket? Where can I look for help?

My campaign preview will not run.

The application is stuck at the loading screen (three circles).

Can I upload content in any file formats?

What if I am not able to access the application through my present Browser?

What should I do if my user id is locked?

I've forgotten my password. How can I reset it?

The URL that was provided does not work. What should I do?

How can I view and update the Campaign?

How can I preview the Timeline?

How can I change the sequence of the content in the Timeline?

How can I reload the kiosk statues to determine which kiosks are active?

Is it mandatory to select the channel before associating or removing content?

How can I save the changes and restart all the kiosks?

How can I go back to the home page?

Can I remove the files in the Content page?

Can I remove the content in the Campaign?

How can I perform search for a particular word or phrase in the SkoolLive application?

Can I adjust the volume for the audio and video contents?